Outlook

What you can do with Outlook

Actions: Send emails, create drafts, add categories, mark messages read, move to folders.

Triggers: New email received, new email matching a rule, category applied.

Authentication

Outlook uses OAuth 2.0 via Microsoft Entra ID. Access is scoped per workflow — you can limit to read-only or send-only as needed.

Popular use cases

• Automatically send onboarding emails when a new user signs up in your CRM
• Parse inbound email content and create tickets or records in other systems
• Send templated invoices or receipts triggered by payment events

Interchangeability

Outlook fulfills the same capabilities as Gmail (send, read, and watch email) — a template built and tested against one is fully compatible with an org that only has the other connected.